Product Operations Agent

Company: VirtualVocations
Location: Fairfax
Posted on: November 8, 2024

Job Description:

A company is looking for a Product Operations & Support Agent to manage product health and customer satisfaction.

Key Responsibilities

Address outages, technical issues, and operational tasks related to products
Update product-specific documentation and maintain knowledge bases
Execute product deliveries and conduct regular check-ins with customers

Required Qualifications

Previous experience in product operations, technical support, or project management in SaaS environments
Experience maintaining and updating product documentation and knowledge bases
Familiarity with generative AI tools, such as ChatGPT, Claude, and Gemini

Keywords: VirtualVocations, Catonsville , Product Operations Agent, Sales , Fairfax, Maryland

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