Client Services Representative
Company: Tidewater Property Management Inc.
Location: Owings Mills
Posted on: October 18, 2024
Job Description:
Come join Tidewater Property Management! We have an immediate
need for a Client Services Representative to work our of our Owings
Mills, MD office. Hybrid work schedule available after successful
introductory period. Great team environment!What will I
do?Reporting to the Assistant Regional Director, as a Client
Services Representative you will provide high-level customer
service support for external clients and internal management under
general supervision. This is a full time, non-exempt/hourly
position.ESSENTIAL FUNCTIONS
- Supports and assists incoming client/vendor/internal calls,
etc. on a day-to-day basis.
- Effectively and efficiently addresses concerns from
homeowners
- Answers telephone, screens calls, transfers callers to voice
mail or takes messages to facilitate communications and contacts.
Logs all calls into the system
- Maintains knowledge of key clients and contacts
- Interacts on a daily basis with homeowners, other residents,
vendors, etc. that come into the office
- Maintains files, reports and related communications (hard copy
and/or electronic)
- Researches and provides informational materials for returned
mail and logs each item in the system on a daily basis
- Assists with the daily mail including opening, date stamping
and sorting into the appropriate mailbox
- Runs appropriate postage for mail daily
- Distributes faxes to the appropriate mailbox daily
- Assists with office items including supplies, Xerox
toners/drums, service calls, etc.
- Accept and handle client payments that come into the office and
provide receipt of payment
- Sets up and arranges meetings, facilities and accommodations as
required
- Writes professional e-mails as required
- Proofreads and edits materials to ensure high-quality
communications
- All other duties as assignedMINIMUM SKILLS AND QUALIFICATIONS
- Strong written and verbal communication skills
- Ability to work as part of a team while also being a
self-starter
- Ability to work in a fast-paced environment
- Ability to take direction and constructive criticism
- Excellent data entry skills
- Shows initiative and needs minimal supervision
- Proficiency in Microsoft Office applications (Word, Excel,
Outlook)
- Exceptional time management, prioritization and organizational
skills
- Must be able to multi-task efficiently and effectively
- Positive attitude
- Customer service-oriented
- Ability to adapt to different personalities
- Ability to learn new software PHYSICAL EFFORT REQUIRED
- Required to work at a personal computer as well as be on the
phone for extended periods of time
- Must be able to stand, sit, walk for extended periods of
time
- Ability to lift or move 10-20 lbs.Compensation details: 17-18
Hourly WagePI2bcbe0f63a5f-31181-31985153
Keywords: Tidewater Property Management Inc., Catonsville , Client Services Representative, Sales , Owings Mills, Maryland
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