DEVELOPER - APPLICATION (ITSM)

Company: Quadrant, Inc.
Location: Washington
Posted on: November 14, 2024

Job Description:

ITSM Developer / Administrator
Before applying for this role, please read the following information about this opportunity found below.
Location: Washington, DC (Hybrid)MUST:

• Current DoD Secret is strongly preferred (Level 4 background check includes passing full background and credit checks)
• Experienced Application Developer with ITSM experience
• Eligible for High Level Public Trust and a DoD Top Secret
• 4+ years of development and administrative experience with IT Service Management tools and systems
• Experience with ASP.NET and C# development and scripting
• Experience with migrating ITSM systems from one system into another (e.g., Remedy, SharePoint, ServiceNow, Cherwell)
• Experience with scripting languages SQL, PowerShell, VBScript, JavaScript or similar
• Strong understanding of 508 compliance
• Hands-on experience working with Cherwell ITSM is strongly desired
• Excellent communication skills both written and verbal
• High attention to detail and extremely analytical
• Strong interpersonal skills with proven ability to work well with senior leadership as well as staff
• Actively develop improvement initiatives and solutions to enhance documentation and improve processes
• Bachelor's DegreeDUTIES:
  • Analyze daily, weekly and monthly operational metrics, and format data into Excel and custom PowerBI reports
  • Setup SLAs, escalations, ITSM roles and system customizations
  • Monitor processes to ensure standard operating procedures are followed and that corresponding service tickets are addressed within identified SLA(s)
  • Help develop and implement process improvements and assist with other projects which improve or are in support of departments and group's goals
  • Maintain and update Standard Operating Procedures
  • Embed pages into Web Parts and modifications
  • Build browser-based mobile applications
  • Create RPAs
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Keywords: Quadrant, Inc., Catonsville , DEVELOPER - APPLICATION (ITSM), IT / Software / Systems , Washington, Maryland