Service Desk Engineer American Bankers Association (ABA)

Company: Out Professionals
Location: Washington
Posted on: November 13, 2024

Job Description:

Organization: American Bankers Association (ABA)
Position: Service Desk Engineer
Reports To: Senior Manager, Service Desk
Location: Washington, DC/Hybrid
Are you an independent and self-motivated help desk support professional with virtual server experience?
The American Bankers Association (ABA), the organization representing banking institutions of all asset sizes and charter types, is seeking a Service Desk Engineer to support the Service Desk and ensure proper computer and accessory operation, enabling end users to accomplish business tasks effectively and efficiently.
This is an excellent opportunity to contribute to a busy service team and provide assistance beyond ticket management for a mission-driven organization!
ABA offers:

• 
  
• Hybrid work environment (2 days/week onsite)
  
• Comprehensive health benefits
  
• Best-in-class 401(k) program
  
• Student loan debt repayment program
  
• Four weeks of remote work from any location
  
• Free access to on-site fitness center
  
• Transportation stipend
  
• Commitment to diversity, equity, & inclusion
  
• Employer of Choice: ABA is recognized with a 2023 Great Company Culture Award and 2023 Great Place to Work designation!
  
  As the Service Desk Engineer, you will be responsible for implementing projects and tasks necessary to support current or proposed ABA corporate end-user computing platforms. You will research, design, implement, and maintain the desktop workstations, mobile devices, and server-based applications at ABA, including receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when appropriate and necessary to maintain SLA expectations. You will engage in problem resolution involving the use of diagnostic and help request tracking tools, as well as provide in-person, hands-on help at the desktop/laptop/accessory level. You will also support backend systems in support of the Service Desk and end users. This position reports to the Senior Manager, Service Desk.
  Qualified candidates offer:
  
  • 
    
  • High school diploma
    
  • Minimum of six years of related experience providing help desk support
    
  • Knowledge of basic computer hardware, including Windows (laptops & desktops) and Mac
    
  • Experience with desktop and server operating systems
    
  • Extensive application support experience with Microsoft Office and Microsoft 365
    
  • Experience using Active Directory
    
  • Experience with building and configuring virtual servers, especially using VMware
    
    How To Apply
    If you believe you meet the qualification requirements, please submit a resume and cover letter to the following job link!
    
    Salary range: $95,000 - $100,000
    Additional inquiries and questions can be emailed to Beth Cessna at jobs@cessnasearch.com.
    American Bankers Association (ABA) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.
    ABA encourages and celebrates diversity, so if you are motivated, hardworking, and want to make a difference, come as you are!
    #J-18808-Ljbffr

Keywords: Out Professionals, Catonsville , Service Desk Engineer American Bankers Association (ABA), Engineering , Washington, Maryland